The General Manager is responsible for actively seeking to maximize gross gaming revenue and corresponding EBITDA through exceptional leadership, strategic business development initiatives and the on-going financial welfare of the property and its ancillary venues. The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the property, operational and administrative, including oversight of key gaming and executive level personnel as well as for all internal controls and procedures to ensure the protection of property assets and enforcement of Ute Mountain Ute Casino Hotel policies and procedures and their fair and equitable application. General Manager ensures all business goals are met and the integrity of all Tribal gaming operations is maintained. The General Manager works closely with and provides guidance to the management team to ensure an overall efficient and effective business operation, guest relations experience, talent management effectiveness and satisfaction, and overall business growth and profitability. Areas of accountability include, but not limited to, gaming and non-gaming operations, human resources and tribal employment, financial management, Tribal relations, gaming and regulatory compliance, marketing and property branding, and exceptional guest and public relations Primary Responsibilities & Accountability These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position. Business Strategy Development & Execution Develop strategies and execute activities to drive and continually improve financial results, guest satisfaction, human capital efficiencies, and to grow overall Ute Mountain Casino Hotel revenues. Understand and monitor gaming and industry trends and changes in gaming regulations; monitor competitor business activities; explore new business opportunities; develop business plans as well as long / short range objectives, designed to maximize property revenue streams, profitability, customer satisfaction and ensure departmental business objectives are aligned with the overall UMCH business strategies. Experiment with new ideas and take calculated risks to improve customer/guest satisfaction, guest play and profitability. Evaluate the success of business strategies for on-going and future business plan enhancements. Continually review business plans and actions to ensure a positive impact on property performance. Operations Oversee and monitor daily business operations of the property through organizational directors, managers, and supervisors. Accountable for departmental operational efficiencies, profit and loss as applicable, and provide guidance / assistance with procedures to achieve departmental objectives. Ensures the quality of management operations in all areas of the organization; set management expectations and hold UMCH leadership accountable for the successful delivery of business plans and for implementing strategy and brand initiatives. Continuously challenge management team to improve operations. Regularly review and evaluate departmental performance, working with department management to take the appropriate steps necessary to resolve unsatisfactory results or conditions. Delegate responsibility and authority to the appropriate management with regard to various aspects of company operations. Review departmental reports, addressing potential conflicts and/or misinformation. Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained. Facilitate the flow of information throughout the property, and develop effective procedures and controls, by organizing and presiding over regularly scheduled meetings. Human Resources Oversee efforts to maximize tribal employment preference and personnel development through proactive methods to include training and promoting Tribal members. Create a cohesive and high-performance leadership team that continuously strives for positive results and improvement; coach team by providing specific feedback and hold accountable for performance. Establish expectations to employ, develop, and retain a top-performing management team by reinforcing the need for strong functional expertise, creativity, and entrepreneurial leadership in the operation. Create and effectively execute development plans for direct reports based on their individual strengths and development needs; create learning and development opportunities and ensure all managers are doing the same for their direct reports. Verify that all employees are treated fairly, and with respect; monitor employee disciplinary and separation activities; build rapport with employees by fostering an environment of open communication and spending time with employees on the front lines; make self-available to employees ( open door policy ); work with Human Resources to ensure compensation and benefit programs support business objectives; recognize employee successes; and promote employee engagement. Ensure effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Financial Management Prepare and review business plans and oversee the annual operating budgets and capital expenditures; coordinate development and monitor the results of actual performance versus annual budget. Review business related information such as market share, financial performance, customer satisfaction and employee engagement; analyze business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, seek to maximize revenue and profitability goals and use information to identify indicators of performance and service successes and opportunities for improvement; integrate business information into business plans. Encourage all team members to identify opportunities to gain efficiencies, increase profits, and create value. Marketing; Public Relations; Guest Relations Work closely with the Marketing team to develop revenue generating strategies for the property and design gaming and non-gaming promotions that expand guest play, customer attendance ,customer loyalty, brand awareness and promotes the UMCH image. Ensure that the overall marketing strategy is aligned with brand strategies are effectively executed against established goals; Focus the management team on delivering services and products to meet or exceed guest expectations and to increase guest loyalty. Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasize and hold leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establish presence in the market by actively promoting an exemplary property/brand image. Tribal Relations The General Manager reports to the Ute Mountain Ute Tribal Council. Regularly informs, advises, and confers with the UMUT Council on matters pertinent to their oversight responsibilities and property performance and guest experiences. Develop and effectively promotes ideas for improving property growth, value, services and profitability. Gaming Regulatory Commission; Compliance Develop a professional and respectful relationship with the Ute Mountain Ute Tribal Gaming Commission and work in tandem with the Commission to protect assets of the Ute Mountain Casino Hotel and the Tribe. Ensure operational compliance with documented Commission-approved policies and procedures, Tribal Minimum Internal Control Standards, the State/Tribal compact, and any other pertinent compliance requirements. Requirements GAMING INDUSTRY EXPERIENCE IS REQUIRED Advanced degree in business administration, financial management, or related discipline. Minimum five (7) years of demonstrated, broad-based operational success in a senior level management position within the gaming industry, including at least three (3) years in a Tribal gaming / casino environment. Prefer minimum of five (5) years prior General Management casino experience with a property of at least 300 machines, hotel and restaurant offerings, including at least three (3) years in a Tribal gaming / casino environment. Knowledge of overall casino operations (slots, table games, hotel, food and beverage, etc.) and extensive knowledge of Class III gaming. Demonstrated effective and diplomatic customer service and communication skills, which will include contacts with employees, customers, the Ute Mountain Ute Tribal Council, and other regulatory officials. Ability to analyze, interpret and make operational, financial, and budgetary decisions based on financial reports to drive the organization to meet and exceed business goals. Familiarity with hotel operations, occupancy, and rate strategies. Able to obtain and maintain a gaming license in accordance with regulations established by the Ute Mountain Ute Gaming Commission and the State of Colorado. Knowledge of complex laws, regulations, and guidelines governing casino and hotel operations, tribal law, and Native American casinos. Additional Information Ute Mountain Casino Hotel offers its team members and dependents a full range of benefit plans including medical, prescription, dental, vision, basic term life, AD&D, LTD and a matching 401K retirement plan, vacation and holidays, as well as a a variety of supplemental programs. All applicants must be able to demonstrate their US work authorization during the employment verification process. To apply, please click on the Apply Now button which will submit your Casino Careers resume and place it in the Applicant Tracking Report. You may also use the Email Employer button to submit your resume. Ute Mountain Casino Hotel & Resort is a wholly owned enterprise of the Ute Mountain Ute Tribe. The Casino is located in Towaoc, Colorado on the Ute Mountain Ute Indian Reservation in the Four Corners area of southwestern Colorado, 11 miles south of Cortez, Colorado. Surrounded by towering mesas to the west and south and the Rocky Mountains to the north and east, the area offers a variety of outdoor activities from hiking, biking, fishing, skiing at nearby resorts; Mesa Verde National Park just to the east of Cortez; several other ancient Indian sites to visit; and a reasonable cost of living;and more. Ute Mountain Casino Hotel offers its guests a variety of gaming venues with over 765 slot machines, 7 table games (blackjack and roulette); a 400 seat bingo center; a 90 room hotel with pool; a RV Park; a two Travel Center; and live entertainment events throughout the year. In addition, guests can enjoy dining at Kuchus Restaurant or at the casino snack bar. UMCH is one of top rated hospitality and entertainment properties in the Four Corners area.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.